This Privacy Policy explains how Rigense may collect, use, store, protect, and disclose information when users access the website, platform, account features, support, billing, analytics, AI features, trading journal features, broker-import workflows, cookies, and related services.
For privacy questions, account requests, support requests, or data-related questions, contact [email protected].
Rigense may collect and process different types of information depending on how you use the platform.
Rigense may collect account information needed to operate user access and preferences.
Rigense may collect data needed to authenticate users, protect accounts, prevent abuse, and secure the platform.
If you use paid features, Rigense may process subscription status, plan type, payment status, billing period, checkout metadata, refund or chargeback status, and payment processor identifiers.
Payments may be handled by Stripe or other payment processors. Rigense does not store full payment card numbers.
If you use trading journal, CSV import, or broker-import features, Rigense may process trading-related data.
Broker-import workflows are intended to be read-only. Rigense does not place trades or transmit orders.
If you use AI features, Rigense may process prompts, messages, AI conversation context, saved settings, market context, trading journal context, user notes, feedback, and generated outputs.
You should not submit confidential secrets, passwords, private keys, regulated advice instructions, or sensitive information unless you accept the processing risk.
Rigense may use information to operate the platform, manage accounts, authenticate users, protect systems, process subscription access, support billing and checkout, provide trading journal analytics, support CSV and broker-import workflows, generate AI-assisted explanations, improve reliability, debug issues, prevent abuse, remember preferences, provide support, comply with applicable requirements, and enforce Terms.
Depending on the user's location and applicable law, Rigense may process personal information under performance of a contract, legitimate interests, consent, or legal obligations.
Where processing is based on consent, users may withdraw consent where available, including through Cookie Settings for optional cookies.
Some service providers may process data outside the user's country or region. Where required, appropriate safeguards may be used according to applicable data protection laws.
Rigense may use third-party providers for payments, checkout, authentication, fraud prevention, and account access. These providers may process information under their own terms and privacy policies.
Where broker-import features are available, Rigense may use third-party broker connection providers or broker APIs to connect accounts in a read-only manner. Depending on permissions and availability, these providers may process account identifiers, balances, positions, transactions, orders, fills, symbols, timestamps, and related metadata.
Users should review any third-party broker connection flow, permissions, and provider terms before connecting an account.
Rigense may use AI systems or AI infrastructure providers to generate explanations, summaries, classifications, market interpretations, scenario analysis, and trading journal reviews.
Information sent to AI systems may include user prompts, market context, selected event data, journal context, or other data needed to provide the requested feature. AI outputs may be inaccurate, incomplete, outdated, speculative, or unsuitable for the user's circumstances.
Rigense may share limited information with service providers and integrations needed to operate the platform, including infrastructure and hosting providers, payment processors, authentication providers, email delivery providers, analytics providers where enabled, AI infrastructure providers, broker connection providers where applicable, security and fraud prevention tools, professional advisers, authorities where required by law, and successors in a business transfer.
Rigense does not sell personal data to advertisers and does not permit third parties to use Rigense account data for their own unrelated marketing without an appropriate basis.
Rigense retains information for as long as needed to provide the Services, maintain accounts, process subscriptions, support security, prevent abuse, resolve disputes, enforce Terms, comply with applicable requirements, and support legitimate operational needs.
Retention periods may vary depending on the type of information, purpose of processing, account status, billing requirements, security needs, and legal or operational obligations. Some information may need to be retained even after account deletion where required for security, fraud prevention, billing records, dispute resolution, legal compliance, or legitimate operational purposes.
Rigense uses reasonable technical and organizational measures to protect information. However, no system is completely secure, and Rigense cannot guarantee that unauthorized access, data loss, misuse, outages, or security incidents will never occur.
Users are responsible for protecting their login credentials and keeping their account secure.
Rigense and its service providers may process information in different countries. Data protection laws may vary by location. Where required, Rigense takes steps intended to protect information according to applicable requirements and provider safeguards.
Depending on your jurisdiction, you may have rights to access personal information, correct inaccurate information, delete certain information, restrict certain processing, object to certain processing, request portability of certain data, withdraw consent where processing is based on consent, or request account-related assistance.
To make a request, contact [email protected]. Some requests may be limited by security, billing records, fraud prevention, legal requirements, technical feasibility, or legitimate operational needs.
Users may request account-related assistance, access, correction, deletion, restriction, or other privacy-related support by contacting [email protected]. Some information may be retained where required for security, legal, billing, dispute, or compliance purposes.
Rigense is not intended for users under 18 years old or under the age of legal majority in their jurisdiction. Rigense does not knowingly provide the Services to children.
Rigense may contain links to third-party websites, services, integrations, data providers, payment processors, authentication providers, broker connection providers, or other resources. Third-party services are governed by their own terms and privacy policies, and Rigense is not responsible for third-party privacy practices, content, availability, or data handling.
Rigense may update this Privacy Policy from time to time. The updated version may be posted on this page with a new Last updated date. Continued use of Rigense after changes means you accept the updated Privacy Policy.
For privacy questions, data requests, or support, contact [email protected].
